An overview of Jira Service Management . What is Jira Service Management and who is it for? In this overview, we boil Jira Service Management down to the basics. Plus, Jira Jargon explained!
Access all features in Jira Service Management; Manage users and roles in service projects; Set up customer portals, request types, queues, reports, and SLAs; Perform all tasks that agents can; Agents. Service project team members who work on customer requests can: View the customer portal, queues, reports, and SLA metrics for a project
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what is jira service management
